Refunds & Cancellations Policy – Fashioane.com

Fashioane.com,
operated by PROUNTY INFOTECH PRIVATE LIMITED (“we”, “us”, “our”) is
committed to transparent, fair, and hassle-free returns, exchanges,
refunds, and cancellations.

1. Order Cancellation

  • Before Shipping:
    You may cancel your order for any reason before it is shipped. Contact us immediately at Prounty6@gmail.com or 9355266868 with your Order ID. A full refund will be issued to your original payment method.

  • After Shipping:
    Once shipped, orders cannot be cancelled. You may initiate a return after your order is delivered (see Returns below).

  • Custom Orders:
    Orders for customized, personalized, or tailored items may only be
    cancelled within 12 hours of purchase and only if not processed for
    production. After this period, cancellation is not possible.

2. Returns Eligibility

We accept returns and exchanges for the following reasons:

  • Incorrect, defective, or damaged items

  • Wrong size or product shipped

  • Change of mind (not applicable to customized/personalized items, final sale, or hygiene products)

Return Window:
Returns must be requested within 7 days of receiving your order.
Products must be unworn, unused, unwashed, with all original tags,
packaging, and invoice.

Non-Returnable Items:

  • Customized or tailored products

  • Final sale or discounted items

  • Accessories, jewelry, or hygiene-related products

3. Return & Refund Process

  1. Initiate a Return:
    Email Prounty6@gmail.com or call 9355266868 with your Order ID and reason for return.

  2. Approval & Instructions:
    We will email confirmation and shipping instructions, including your return shipping address.
    Return shipping is at the buyer’s expense unless the product is defective, incorrect, or damaged.

  3. Inspection:
    Once received, returned items will be inspected within 3 business days for eligibility.

  4. Refund/Exchange:

  • Approved returns: You will receive a refund to your original payment method within 7 business days of approval.

  • Exchanges: You may request another size or product of equal/lesser value (subject to availability).

  • Store Credit: Available upon request as an alternative to refund.

4. Refunds Issuance

Refunds are processed back via your original payment method.

  • Allow 7–14 business days for banks and card providers to reflect refunds in your account.

  • Shipping fees and COD convenience charges (if applicable) are non-refundable except for defective or wrong items shipped.

5. Damaged or Missing Items

If
you receive damaged, defective, or incorrect products, contact us
within 48 hours of delivery. We will resolve the issue with a free
replacement, exchange, or full refund.

6. International Orders

Returns
and exchanges for international customers (outside India) are accepted
subject to inspection. All return shipping and any import duties, taxes,
or customs fees are the responsibility of the buyer.

7. Changes to Policy

We
reserve the right to modify our refund and cancellation policy at any
time. Changes will be published on this page with the effective date.

8. Contact Us

For all refund, cancellation, and return requests—and if you need help at any point—please contact:

PROUNTY INFOTECH PRIVATE LIMITED
Third Floor, Shop No.359, Plot No. H-9, Vardhman Corporate Plaza, Netaji
Subhash Place Road, Netaji Subhash Place, New Delhi, North West Delhi,
Delhi, 110034, India
Phone: 9355266868
Email: Prounty6@gmail.com

This
policy ensures a fair process for both our valued customers and our company. For additional help, please contact support.